RETURNS + EXCHANGES

At Obroi, customer satisfaction is our priority. If you're not completely happy with your purchase, we offer an easy and transparent return process.

Return Window

You may return your items within 25 days of receiving your order. Once we receive your return package, please allow up to 10 business days for processing and for your refund to be reflected in your account.

Free Replacement Eligibility

A free replacement is available if the item:

  • Arrives physically damaged or defective

  • Differs from the product description

  • Is missing parts or accessories

  • Is the wrong size or item

Return Eligibility Requirements

To qualify for a return, the item must meet the following criteria:

  • The purchase was made within the last 25 days

  • The item is unworn, unwashed, and unaltered

  • All original tags and labels are still attached

  • Underwear has only been tried on over your own

  • The item is not custom-made or made-to-order

How to Make a Return or Exchange

  1. Contact Us: Email support@obroi.com with your order number to request a return or exchange.

  2. Specify Preference: Let us know whether you'd like a refund (to your original payment method) or store credit.

  3. Package Carefully: Repack the item in its original packaging to ensure safe transit.

  4. Send & Track: Ship the item back and provide us with the return tracking number for efficient processing.

  5. Processing Time: Allow up to 10 business days from the date we receive your package for your return to be finalized.

Return Address:
1603 Capitol Avenue, Suite 413 #3926, Cheyenne, Wyoming 82001

Return Instructions Summary

  1. Email support@obroi.com with your order number.

  2. Indicate whether you prefer a refund or account credit.

  3. Pack items securely in original packaging.

  4. Provide the return tracking number once shipped.

  5. Allow up to 10 business days for refund processing upon receipt.

General Return Policy

We gladly accept returns for a full refund within 25 days of delivery. If you experience any difficulties during the return process, please reach out to our customer service team — we're here to help.

Item Condition Guidelines

To ensure your return is accepted, items must be in new, unused condition with all original tags attached. Below are specific considerations:

  • Shoes: Try on shoes on a carpeted surface to avoid scuffs. Include the original, undamaged shoe box.

  • Swimwear & Lingerie: For hygiene reasons, try on garments over underwear and do not remove the protective slip.

  • Tops & Dresses: Avoid contact with makeup, deodorant, or lotions when trying on.

Damaged Items

If your item arrives damaged, please contact our support team immediately at support@obroi.com. We will assist with a free replacement or appropriate resolution.

Refund Timeline

Returns are typically processed within 10–15 business days upon arrival at our facility. Once your refund is issued, a confirmation email will be sent. Please note that your financial institution may require additional time for the refund to appear in your account.

If you have any questions or need help with a return, don’t hesitate to contact us at support@obroi.com. We're here to help.