Thank you for taking the time to share your feedback. We truly value every customer’s experience. However, we could not locate any purchase details under your name or email in our system related to the product you mentioned.
To assist you further, could you kindly provide us with your order number or any purchase confirmation details? This will help us quickly verify and resolve the matter for you.
If your review was placed in error or relates to a purchase from another seller, please let us know so we can update our records accordingly.
We look forward to your response and will do our best to support you.
